Refund policy
Shipping, Warranty, and Return Information
At Better Sleep, we want to ensure that you are satisfied with your purchase and enjoy the best experience possible. Below you’ll find all the important details about our shipping, warranty, return, and exchange policies.
Free Shipping!
We offer free shipping across Canada for all orders over $99. Better Sleep covers the entire cost of shipping from our warehouse to your doorstep, making your shopping experience hassle-free!
Shipping Times
If the product you ordered is in stock, we will prepare your order for shipment immediately. Typically, your product will be shipped within 1-2 business days, and it will take an additional 2-5 business days to arrive at your location. While we aim to provide an accurate estimated shipping time, please note that we are always working to improve our shipping efficiency, and in some cases, your product may arrive even sooner than expected.
Better Sleep Blanket Warranty
Your Better Sleep Blanket comes with a 2-year Limited Warranty. If your blanket experiences any manufacturing defects, we will provide you with a one-time replacement of the original blanket size you purchased. This includes all components of the blanket.
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Replacements: We won’t charge you for repairs or replacements if your blanket is found to be defective during the warranty period.
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Important: The replacement blanket will not come with a new warranty. All warranty decisions are at our sole discretion.
60-Night Money Back Guarantee
We understand that selecting the right blanket is a big decision. That’s why we offer a 60-night money-back guarantee. If you're not completely satisfied with your purchase, please reach out to our Customer Service team to check if your order qualifies for a return.
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Note: Customers are responsible for return shipping costs.
Size & Weight Exchanges
If you ordered the wrong size or weight, you are eligible for a one-time size exchange within 30 days of receiving your product. Please notify us within the first 30 nights of receiving the blanket.
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Once we receive the original product, we’ll send out your replacement. This process usually takes 5-7 business days.
To initiate the exchange, simply contact us with your order number.
Return Policy & Protocol
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Eligibility: Returns are only accepted within the 60-Night Money Back Guarantee period.
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Condition: The returned blanket must be in good condition, free of stains, damage, odors, pet hairs, or misuse. Any items with customer-inflicted damage will not be eligible for return or exchange. We hope that the blankets we receive back can be donated to charity.
Once you’ve requested a return and provided the required details, we’ll guide you through the return process. You’ll be able to ship the blanket back to us for a full refund.
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Return Shipping: We do not cover the return shipping costs. You may choose to have us send you a return shipping label at a discounted rate (the cost will be deducted from your refund), or you can use your own label.
Refunds will be processed within 5 business days after we confirm the return has been received at our warehouse. Refunds will be issued to the original payment method.
International Orders
Please note that international orders cannot be returned. If you are ordering from outside of Canada, we recommend carefully reviewing your order to ensure the product meets your needs before finalizing your purchase.
Commercial Orders
For commercial orders, there will be a 20% restocking fee for any returns.
What Happens to Returns?
Better Sleep’s mission is to help as many people as possible. We try to donate as many returned blankets as we can through our charity program. Even if a blanket doesn’t work for one person, we believe it can help someone else in need!
Need Help?
If you have any questions or need assistance with returns, exchanges, or warranty claims, don’t hesitate to contact us. Our Customer Service team is happy to assist you!
Better Sleep is committed to ensuring that you have a restful experience with your blanket. We value your satisfaction and strive to offer a smooth and transparent shopping experience!